J.S. McCarthy — Driving Out Costs, Waste

Make no mistake about it. While JSM will continue to fulfill the needs of customers, it will undoubtably continue to accomplish more with less. The company has 70 fewer employees than it did eight years ago, while sales have grown dramatically over the same period.

"In a nutshell, we aim to satisfy the customer," Rick Tardiff concludes. "We keep our ear to the ground to find out what our clients are seeking. For example, when a customer wanted to run a virtual greeting card company through our Website, our IT people developed a customized software.