KBA’s Service Select Program Maximizes Customer Productivity, Profitability

DALLAS—November 2, 2010—KBA North America, a global press manufacture, is promoting its new KBA Service Select program, a complete line of customized service products designed to maximize the productivity and profitability of a customer’s KBA press. An array of programs are available for KBA’s entire line of presses—from the small footprint Genius 20˝ to the large-format Rapida 205 81˝—and are designed to maximize the customer’s return-on-investment (ROI) and minimize costly downtime.

KBA will customize a program that meets the exact needs and budget of each and every customer—from a one-time press relocation to regularly-scheduled ongoing support.

“The Service Select program has been enthusiastically received in the marketplace,” says Marsden Davies, KBA Service Select manager. “Our customers appreciate our pro-active effort to bring the expertise, knowledge, and training of our highly-skilled technicians to our customer’s site where we can work one-on-one with their employees and their KBA press. Customers are seeing positive efficiency results in their pressrooms by receiving operator training, press evaluation, workflow, maintenance, productivity optimization, and upgrades on their KBA presses and their facility. The program has been an overwhelming success.”

The Service Select Program encompasses an array of packages and solutions that can be customized to a customer’s exact needs and budgets. Programs can be scheduled for one day or multiple days to on-going visits. Product solutions include:

• Statistical analysis, in which a complete analysis of press error codes, operating methods, speeds and production numbers are analyzed.

• Evaluation programs for production, workflow, color management, pressroom and press operating procedures with follow-up programs for training needs

• Training and education designed to meet the needs of customers for optimizing press operation or learning new processes such as UV, plastic, coating, and other techniques

• Machine audits that provide a complete and comprehensive mechanical and electrical press assessment
Check and Print one-day quick-check analysis of major press components

• Remote maintenance on-going 24/7 online and phone support with operational machine reports and trouble-shooting

• Relocation programs helping customers with complete stop-to-start relocation planning to optimize their plant workflow and productivity

Another innovation being introduced with the new Service Select program is Service Select Press Upgrades. KBA continually develops new innovations that can be added to a customer’s existing press to ensure competitiveness. These press upgrades include:

• Densitronic S: a complete density and spectral color control system

• CIP Link: automatic transfer of prepress data for presetting the press

• Logotronic Professional: a complete press and plant management information system

• Automatic press systems such as improved wash-up system, faster plate mounting, and computerized maintenance programs.

About KBA North America
KBA North America is a member of the KBA Group, a leading global supplier of sheetfed, webfed, and digital offset presses located in Dallas, Texas. KBA is dedicated to excellence in printing technology. The company’s greatest satisfaction comes from helping its customers succeed by building presses that enable their businesses to prosper. From engineering through production, KBA’s focus is on people, providing flexible technology, customized printing solutions, and personal service to help its partners differentiate themselves and be successful today and in the future. www.kba.com

Source: Company press release.