Kern's Printing -- Boosting Book Production

"Old-fashioned service, constant attention to detail and responsive communications go a long way towards getting customers and creating loyalty and long-term relationships," says John Kern, CEO of Kern's Printing. But continued success in this highly competitive printing business has always come down to two primary issues: "continually assessing the efficiency of our equipment and making sure we have good, experienced people to run that equipment proficiently."