KIRKWOOD PRINTING — BUILDING RELATIONSHIPS

True to the partners’ original intent, Kirkwood’s emphasis on quality printing, clever marketing and expansion beyond the Boston area market has not diminished their focus on the total customer experience.

“Our clients like the flexibility they experience here, the accountability,” says Kelley.

Taking care of customers has also meant success for the revitalized company. “We feel we are unique,” proclaims Kelley. “While others might be stringently driven, we think it is important not to fall into the trap of being penny-wise and pound-foolish. We are consultative and completely customer-centric in our culture.”