Komori America Realigns Service Organization

While the administrative functions will be centralized, service management and service technicians will continue to be based regionally. “This change will be transparent to our customers. What they will experience is a higher level of service and satisfaction,” says Hirofumi Hoshino, Vice-President of Service for Komori America. “The ability to know at a glance on a national level where our resources are deployed and which resources are available will help us ensure we have the right people in the right place at the right time.”