Learn Your Accounting ABCs --Dickeson

Most troublesome about ABC for print support activities is the time required for record keeping to support those cost drivers. How does a customer service rep log time for activities, by job or by account?

The whole ABC support cost scheme depends on recording time by job, account, activity, work center and employee. If it's hand-logged, then it must be keyed into a database. As an attorney for a dozen years I know how poorly time logging works for professional or administrative personnel. You do it at the end of a day, or maybe next morning, or maybe—we had to await DMI (Direct Machine Interfacing) to get valid time entry for print production centers.