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In the mid-'80s we began to hear the teachings of Goldratt, Deming, Ohno, Drucker and Shewhart, and realize that it's the rate of deliverable throughput in our production that impacts earnings, not cost notions. If there are, indeed, 45,000 commercial printers in this country, 44,900 of them have tumbled to the job cost nonsense and ignore it. But still they hunger for statistical decision support.
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