Los Angeles Department of Water and Power Chooses InfoPrint for Next-Generation Communications Infrastructure

LADWP will build its new communication system with an Automated Document Factory (ADF) driven by the InfoPrint ProcessDirector (IPPD) workflow platform. IPPD will help LADWP enhance productivity, while minimizing errors and lowering costs with extensive printer and inserter management capabilities — vital considerations when producing millions of statements annually. The LADWP ADF will maximize postal discounts provided by the new US Postal Service (USPS) Intelligent Mail® system, which allows for further savings through more efficient mail preparation. Through more efficient mail prep and dist LADWP will also be able to redirect statements of customers who have moved before the close of a billing period, enabling the Department to send the bill to the new address. This will minimize the costly distribution of statements to incorrect addresses, along with the associated customer service follow-ups.