Mail Delivery Change Could Cost a Large Company Up to $100 Million Annually

Make proactive collections a priority.—“There’s a lot most companies can do to take a more strategic and proactive approach to collections,” said Heald. “Companies should segment their customer base to better understand where collections problems are, and where the best opportunities for improvement lie. If companies want to ensure that payments will be timely regardless of mail impacts they need to be first in line. Collections contacts prior to the due date of a receivable are key.”