Mailing & Fulfillment Special Report — Getting Started In Fulfillment

All IT time spent with the fulfillment center should be billable to the customer. The operation just isn’t profitable enough to sustain a full-time IT employee. The most common mistake made by startup operations that affects bottom line performance is over-staffing.

Step 8: Sales and Marketing. Most printing companies are dragged into the fulfillment business by their customers. In fact, 88 percent of the companies responding to the last survey stated that as the primary reason.