manroland Survey Finds High Success Rate with Remote Service

Fannon Fine Printing, located in Alexandria, VA, just six miles south of Washington, DC, relies extensively on the TelePresence service to sustain production of its Roland 500 six-color press with anilox coating.

“We knew that the capability of remote monitoring and diagnostics of TelePresence would allow the press operators to troubleshoot faults, work through them and return the press to production quickly.” Said Frank Brown, pressroom foreman. “Most faults are cleared in the same amount of time that it would have taken just to find the page and related matters in the old manual system. The access of technical support through TelePresence has reduced down time greatly and put management at ease knowing that professional help is on the problem. Telepresence is there for 24 hours a day, seven days a week ”