manroland Survey Finds High Success Rate with Remote Service

Litho Press (Indianapolis) purchased its new manroland 900XXL 73˝, six-color press with UV coater in 2008. Pressman Zack Bird said, “TelePresence has allowed us to resolve most of our problems without having to resort to a service call.”

Aspects of TelePresence that Bird appreciates most include the ability to show manroland's remote technicians areas of concern with the video camera, manroland’s immediate access to alarm conditions and its ability to control and adjust press parameters over the internet, and getting responses to TelePresence service requests at any time of they day.