manroland Survey Finds High Success Rate with Remote Service

Once a service request has been initiated through TelePresence, response is fast. It only takes six seconds for it to reach the factory in Offenbach, Germany, where the equipment is completely identified and its specifications linked over to the North American Remote Service Center in Westmont, IL. A full-time staff of remote technicians keeps pace with service requests as they occur. If specialized expertise is required, factory technicians in Offenbach may also be brought into a remote diagnostics session.