manroland Survey Finds High Success Rate with Remote Service

“TelePresence gives us an instant connection to manroland service technicians as soon as there is a hint of a problem with the press. The machine keeps a log of faults which can be seen by manroland in Chicago and, if need be, at the factory in Germany. So there is a lot less ambiguity about what is going on. Then they can actually get into the machine, take control of it and perform functions to see for themselves what is working and what is not.