manroland Unifies Sales and Support, Appoints Director of Customer Satisfaction

WESTMONT, IL—09/07/10—manroland, Inc. has strengthened its market-facing organizations to ensure that customers receive world class products, service, supplies and upgrades with customer satisfaction as the key metric.

“Coming out of this recession, printing equipment buyers are increasingly interested in complete system solutions, instead of individual components," observes manroland CEO Vince Lapinski. "It is really no different when you buy a printing press in order to grow your business, you ultimately partner with a press manufacturer, and you want to feel cared for as an individual customer and not just part of the market. Printers need total care providers, and manroland has everything in place to do just that.