ONE-STOP VS. NICHE PRINTERS — SCHOOLS OF THOUGHT

“For us, it’s about listening to our clients and understanding their needs,” he says. “We are continuously trying to build efficiencies into our production here, so that we can be more responsive to customers and deliver the highest quality product.”

In Hudson, MA, TecDocDigital is a smaller shop, with 40 employees and sales of $6.5 million a year. Built on providing technical documentation (hence the name), TecDoc- Digital primarily serves the Boston area. CEO and co-owner David Trombino purchased the company in 1995 and sold it to Ikon Business Solutions in 1997. But when Ikon decided to exit the off-site print services market, Trombino bought it back in 2005.