MBO America Hosts "Octoberfest"

"This will allow printers to send electronic files to their trade finishers. If the binder doesn't have that capability in the future, the printer will take its business somewhere else."

Customer/supplier relationships really boil down to service, Max concludes. "If a customer calls me, it's not for fun; they're calling because they need help. Strong customer service, coupled with quality equipment, is what has made MBO America so successful.