McIlroy--HDIA - New Name, New Concerns

The other shocker concerned QuarkXPress. I'd heard rumblings in the press and online from users angered by the high cost (roughly $300) of the 4.0 QuarkXPress upgrade. Compounded by Quark's notoriously poor customer service, anger is now bubbling to the surface.

Most attendees said they're receiving few 4.0 files, reflecting upgrade reluctance from customers. And the word we heard was that the 4.0 upgrade is anything but bug-free. Quark has got a real problem on its hands. With Adobe rumored to be ready to attack again with new "Quark-killer" software, this entrenched standard has a battle still to fight.