McIlroy--QuarkXPress and InDesign Battle it Out

Where Quark seemed mostly sullen or surly in the face of the customer service criticism it used to receive, Adobe just goes all silent, and acts like nothing wrong is happening. I get a sense from Adobe that they feel that it would be crazy for anyone to want to criticize them, and therefore anyone who does criticize them must be crazy and, because the critics are crazy, the company feels it's unnecessary to listen to them.