McIlroy--QuarkXPress and InDesign Battle it Out

As time passed, the two warring fiefdoms suffered the mortal consequences of Quark's triumph. Quark started to become the arrogant victor. Its customer service efforts began to disintegrate, even as its software upgrades became ever more sporadic, bug-ridden and high-priced. Customers continued to use QuarkXPress because it was still the best software tool, but their resentment towards the company turned, in some cases, to fury.