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"Whether it's equipment systems or the binding itself, shop around," Massey says. "Talk to existing customers of potential suppliers. If it's equipment you're considering, did it work as promised? What about after-sales support? Explain that you're considering the same machine and you're looking for advice. Most people don't hesitate to share their experiences. And, if it's supplies (coil) you're shopping for, does the supplier ship on time? Does the product arrive in good shape and packed well?
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