MIS--Automation Preparation

Getting this type of cooperation from employees takes work. You need to get them involved early in the process, perhaps even give them a voice in choosing the system. In the end, you'll select a solution that your staff appreciates. Branch Smith Printing did.

"The people here have been involved in the process, and they've been frustrated with other systems," Hanson says. "When they got their hands on this system, they fell in love with it."