MIS--Automation Preparation

"Sometimes the time savings that were gained with computer estimating get lost when the estimator is asked to do more complex, more convoluted things because the sales reps think that the computer can do all of that easily," Ruggles explains.

You can also lose time if you buy a system from a vendor with poor customer service. If a vendor makes great software yet doesn't employ enough CSRs to deal with questions quickly, you may want to take your business elsewhere.