Management Information Systems — A Hit with Printers

C.J. Graphics’ main business is comprised of five separate operations, and it has a sales office in Miami. It also has partial ownership of two companies located in another facility in Toronto. The combined organization has roughly 80 full-time and 20 part-time employees.

Mandarino believes a critical step was having one person take control of the implementation process and be the point person that everyone could go to. “We thought about using an IT person, but it didn’t work. We ended up having our general manager fill that role, and he assembled a support team that included somebody from estimating, IT and accounting. You can’t just plug it (a new MIS) in and have it work out of the box.”