Moving to Network Publishing--Thad McIlroy

Printers are always saying that their customers keep coming back because of quality, service and pricing. Well, as you know by now, every printer offers good quality, great service and competitive pricing. That's because technology has made good quality achievable for most printers. You've got no choice but to meet competitors' prices. But I think that great service is still a fine art. For all the high-tech, above all, network publishing is a service business. That's a key point. The service skills you've built over the years give you an enviable position as a NPSP.