NAPL Announces RAVE Customer Satisfaction Award Winners

“Each company recognized as a RAVE Award winner truly understands the significance of long-term customer satisfaction and appreciates that it is achieved with insight and focus on what customers themselves most value,” said Joseph P. Truncale, NAPL President and Chief Executive Officer, in announcing the awards. “The award shows a level of commitment and achievement that distinguishes winners from their competitors.” High scores have a proven and direct correlation to profit margins. Truncale went on to say, “Value is defined as the perceived difference between you and your competition as measured directly by your customers. That value is where your profits lie.”