NAPL Announces RAVE Customer Satisfaction Award Winners

About eKG:
The Competitiveness eKG™ diagnostic tool has been used since 1993 to survey printing company customers. The survey findings have resulted in a comprehensive database that NAPL draws on to benchmark customer service against established standards based on 20,000 printing customers interviewed over the years. Participating in the program helps graphic communications companies put a program in place for getting concrete, actionable information on how to strengthen customer relationships and what is needed to increase profit margins by creating superior value for customers. For more information on the NAPL Competitiveness eKG™ and the RAVE Awards for Excellence in Customer Satisfaction, contact NAPL President & CEO Joseph Truncale, (800) 642-6275, ext. 6310; HYPERLINK "mailto:jtruncale@napl.org" jtruncale@napl.org.