NAPL Awards Honor Printers' Customer Satisfaction Excellence

Printing companies become eligible for the award by first enrolling in the NAPL eKG™ service, which surveys their customers on what they most value from them as a company and how they judge them in comparison to their competitors. Results are also benchmarked against industry standards and then scored against a database of responses from more than 20,000 previously surveyed printing customers. Only companies with the highest scores in the industry qualify for an NAPL Customer Plus Award.