Need for Benchmarking the GPO Evident from Interquest Forum Keynote

3) How does INWK measure the effectiveness of its various customer service people, teams, and processes? Could any such methodologies be replicated either in the GPO regional offices or the Central Office?

4) If the INWK PPM4 is recognized as being superior to the GPO’s proprietary software system for any of the various product catagories, could the GPO license PPM4 from INWK? (Considering that the life blood of the GPO is the commission revenue generated by its procurement service the alternative of outsourcing print procurement to INWK is recognized as not being a practical option.)