Need for Benchmarking the GPO Evident from Interquest Forum Keynote

It would be interesting for a future InterQuest Forum to have a presentation by GPO on what was learned from such benchmarking and how this ongoing measurement process is helping each sibling plant to improve for the benefit of the client, the taxpayers, and the employees.

Other GPO production processes could be benchmarked against the dynamic benchmarking database available to the National Association for Printing Leadership (NAPL) members. It is understood that NAPL is eager to include more of its in-plant members into this benchmarking database. The association has indicated that it is even open to including additional dashboard criteria should there be any that in-plant members find unique to their segment of the industry. PIworld

C. Clint Bolte of C. Clint Bolte & Associates, Chambersburg, PA, can be reached at (717) 263-5768 or via e-mail at cbolte3@comcast.net.