Need for Benchmarking the GPO Evident from Interquest Forum Keynote

A side conversation with one attendee on this delayed chargeback issue was enlightening. He is a “new” federal government employee with only a couple of years of experience, but with decades of experience in the private sector printing industry in both production and procurement roles.

As a newbie, one of his first assignments was getting old GPO chargebacks approved for payment by his agency. Some bills were literally seven years old. Apparently, most of his fellow agency colleagues were aware that if the buying agency does not object to a printed piece within 90 days of delivery, there is no recourse against the printer.