Need for Benchmarking the GPO Evident from Interquest Forum Keynote

Acceptability of the printed piece rarely seemed to be the issue. The often unspoken issue was that delay of payment is among the few recourses available to clients who are unhappy with GPO’s customer service. While Boarman mentioned numerous examples of satisfied federal clients in his address, it seems the underlying current included the opposite sentiment as well. This is no game. It must be corrected.