New Executives--Leading by Example

A strong key in providing stellar customer service, Humphrey believes, is the attitude shared by Infiniti's 115 workers. Employee-owned for the past 11 years, management feels it is important to share information, have monthly meetings and share profitability through bonuses.

"The environment our employees experience here is one where it's not just a job, but a career. Vital to the company's future and success is my role in encouraging and creating an environment where the employee-owners have a positive attitude about implementing change to better serve our clients and, ultimately, to enhance shareholder value."