HEI Productivity: New Service Offering from Heidelberg Ensures Smooth Press Operation

At China Print in Beijing from May 14 to 18, 2013, Heidelberg will be presenting the Remote Monitoring function, the next stage in the expansion of Remote Service technology and an option available to customers as part of their service contract. Thanks to the Remote Monitoring function, Heidelberg Systemservice can continually monitor presses fitted with Prinect Press Center via a secure Internet connection and identify any irregularities early on. If the system picks up on potential malfunctions, a Heidelberg expert evaluates the data and summarizes it in a list of tasks. This list is worked through during the next scheduled service callout. The aim is to minimize unplanned downtimes. By intelligently combining all the tasks to be done during a service callout, the necessary measures can be carried out during one single visit. In addition, Remote Monitoring users also receive detailed reports on the status and performance of their presses.