The Fairness Game —Fiorenza

Managing to achieve perceived fairness among employees is not an easy task. It requires managers to be as concerned about their employees—and their perceptions—as they are about getting a job done for that important customer. Managers must be positive role models for their employees, both in terms of skill and integrity. In other words, they need to know their employees’ jobs as well as the employees and demonstrate a highly ethical approach to all aspects of their professional and private lives.