Tuning-Up Performance — Fiorenza

CHANCES ARE, you have played out this scene before, in one of the roles. It’s time for the annual performance evaluation—an event despised by all, except possibly human resource managers, consultants and employment lawyers. The manager and her employee (or maybe “associate” or “team member”) gather uncomfortably around a table. The manager stumbles upon what seems like the perfect ice-breaker: “I can tell that you don’t want to be here any more than I do—I can’t believe they make us do this.”