Tuning-Up Performance — Fiorenza

Training is important to ensure that the positive communication and morale benefits of an evaluation system are maximized. Managers need an opportunity to learn the basic concepts of successful evaluation programs. They need to role play, or practice how to communicate in this difficult setting. In addition to the basic communication skills required, supervisors must also be trained as to the potential legal significance of performance evaluations and the documents created as part of the process.