No More PU From PO in Future?

It's a pet peeve, admittedly, but it boggles the mind to see CSRs being unhelpful to the point of acting downright surly. This is especially true at the post office in my neighborhood. The home of the most maligned, vilified and excoriated organization exists on High Street in the semi-sluggish borough of Glassboro, NJ. The meanest, most ruthless denizens of the job that God hath forsaken are cut from a different cloth than most.