Not the Best of Times For Industry Behemoths — Michelson

Appearing #1 on our esteemed Top 400 ranking as North America’s largest printer, RR Donnelley has also struggled to increase revenues and be profitable. In response, it’s morphing beyond print and related services into business process outsourcing (BPO). In late March it signed an agreement to acquire New York-based OfficeTiger for $250 million, a move that follows its purchase last June of Astron, a UK-based BPO supplier. They expand Donnelley’s document-based outsourcing capabilities into transactional services like financial analysis/reporting, credit analysis, claims processing and more.