O’Neil Data Systems: Living Up to Its Name

And the conversion process is easy, he says. "Highlighting certain areas in color helps people understand the communication and better find information. It cuts down on calls coming in to CSRs, especially from seniors."

While customers make good use of the ONEsuite electronic capabilities, Lucanish says paper is still king when it comes to financial publishing, healthcare and transactional printing. Some clients will also mail out a letter and refer people to a personalized URL (PURL) for more information, he adds.