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Well, maybe it wasn't quite so bad as I've portrayed in this slice so let's thicken the inventory slice with a smattering of inventory data to see what it tells the expert. We must know these metrics from the perpetual inventory records—preferably in pounds, hundredweights, or kilos—as long as they're consistent: inventory beginning and ending on- hand; issues; receipts; and period of time covered. This reveals the average age of the inventory and the number of times it's being turned over each year. Aha! The slice thickens. Six turns? ICU—Intensive Care Unit. Twelve? Slow. Eighteen? Improving.
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- Malcolm Gladwell
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