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The mailing provided a personalized invitation with a link to a PURL. Nearly one-third of recipients clicked through to the PURL. Of these, 95 percent referred a friend and 15 percent ordered the bank of tickets. By comparison, Pellow reports, DME did a similar campaign for another team that used only a 1-800 call-in number. The response rate was only 6-7 percent. These are the kinds of numbers that demand marketers’ attention.
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Heidi Tolliver-Nigro
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