One-On-One With Valpak's David Fox

When we arrived at the transition point, the first thing we did was take key positions--whether maintenance or press or collation-- and send them off to the equipment manufacturers' sites to get very detailed, specific hands-on training. These individuals became our 'advance teams'. While most of that training occurred at manufacturers' sites, some were trained here later during installations. For our advance teams, who became our 'trainers', we provided a 'train-the-trainer' program and methodology to enable them to instruct the next wave of employees. This plan continued all the way through the migration. Next, we documented our business process and provided detailed work instructions complete with pictures and diagrams for the entire workforce, as a ready resource for how to do their jobs.