One-On-One With Valpak's David Fox

The final challenge was the overall integration--not so much the technical/computer integration, but more the process integration-- which tied back to our people. For instance, they had to learn not to intervene to correct things as they might have in the past. If they saw a piece of material in the wrong spot, they had to learn not to pick it up off a conveyor and put it somewhere else, since the computer wouldn't know they moved it and then the real problems began. This was a training element that we had to learn and, generally speaking, we had to learn it the hard way.