One on One — Ulrik Nygaard on Finishing

How involved should vendors be in training the end user?

It’s a given. Every printer expects that when he gets a new piece of equipment, there is some degree of training provided. We maintain a strong factory authorized network of factory-trained dealers to provide local service and training to the end users. We also offer end users the chance to send their operators to the training courses we have on a regular schedule in our factory. In very specific cases, we will go out to the end user and help with the training.