One on One — Ulrik Nygaard on Finishing

If you could project yourself five years into the future, what would you say were the biggest developments of the previous five years?

I would say there will be more and more workflow integration in the printing company, integration that goes all the way through from prepress to press and postpress, but I think that will take time because of the legacy issues of the installed base. We are all dealing with the consolidation that is going on both on the printer side and the manufacturer side. To me, one of the key issues is training, training, training. When we get a call and an end user has a problem with one of our products, nine out of ten times it’s a training issue. I don’t think that’s going to get any better, it’s only going to get worse. In five years I hope I can say we have done a good job of providing better training to our dealers and our end users, either through direct training or through training aids that come with the equipment.