ONLINE INTERFACES -- Printers Set Sites on Clients

The company is striving to provide customers a "picture window" into its production environment, he says. Various technologies are being deployed throughout the process to provide the view, but customers will access it all—some as an option on a fee basis—through personal, secure Web portals.

Not all access will be equal for another reason, Edberg notes. Premedia/prepress operations require a higher level of customer interaction than other stages of production, he adds.