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Emphasis should be placed on the business strategy to pursue and support this initiative. The lack of a plan and concentrated effort supported or driven by senior management usually means that success will die on the vine. By nature, service organizations are busy servicing clients; there’s always something to do, so that pressure can easily usurp the new strategic selling initiative. Chief executives need to support the initiative or risk exposing their companies to this emerging new competition.
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Peter Winters
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