OSG Billing Services Using Nine Xerox Digital Highlight Color Presses

The following clients of OSG Billing Services saw success using Xerox technology:

A New Jersey publisher needed to streamline bill production for its 35 weekly newspapers. The company found that its first notice invoice, as well as follow-up notices, were frequently ignored. They asked OSG Billing Services to redesign their invoice using highlight color and tailored messaging. The new design has reduced the number of invoices created each week by 1,400, since more customers respond to the first notice; reduced staff processing time by $35,000; decreased call center volume by 25 percent; and reduced outstanding invoice time from 34 days to 19 days. Just as important, the publisher has generated additional revenue by selling advertising on the invoices.