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Erik Cagle
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The company uses a team-based approach toward addressing client needs, headed by a team leader for each group. According to Richey, that enables customers to experience the intimacy of a small company with the capabilities and expertise of a much larger organization.
“We’ve had customers say that ‘we came to PBM with a demanding expectation, and they just came through for us,’ “ Richey notes. “As Terry Pegram says, ‘the difficult we do immediately; the impossible takes a little longer.’ “
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Erik Cagle
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